Submit your claim online

Welcome to Vero’s Online Claim service, which has been designed to provide you with a fast, easy and convenient way to notify us of your claim.

Generally this will take you approximately 10 minutes and on completion you will receive an email enclosing a copy of the information you have provided us. All questions marked with an * are mandatory. Remember, like all other email traffic this will travel over the insecure email network and may be intercepted, or accessed by anyone who can access the same e-mail account.

There is an online Help function designed to assist you when completing specific sections and below are a few frequently asked questions, which may also assist you:

It is beneficial for you to have your policy number available along with details of what has been lost/damaged/destroyed. Providing as much information as possible will help speed up the processing of your claim.

We will review the details you have provided us and if there is any essential information missing, we will contact with you within 24 hours of receipt to discuss what happens next.

The person(s) whose name(s) appears, as the insured on the policy schedule.

The Insured or any person the Insured has advised us is authorised to lodge a claim. You have authority to lodge a claim if:

  • you are the Insured’s insurance broker or advisor,
  • you are the executor of the Insured’s estate,
  • you have 'power of attorney' to act on behalf of the Insured, or
  • the Insured has expressly advised us that you are able to act on their behalf

What will happen if I am not authorised to lodge a claim and I complete the Online Claim process?
We will make contact with the Insured, or their nominated representative, to confirm we are able to progress the claim before allowing it to load onto our database.

This is the person or company that you authorised to help you arrange this insurance.

There is no need for you to make any arrangements; we will arrange all repairs and/or replacements on your behalf. It is our preference that you allow us to do this as we have approved repairers and suppliers who provide us with a guarantee of their workmanship, which means we can ensure you get the best possible service.

However, there are times when you will need to take immediate action to avoid any further damage or loss. If you need items urgently replaced or need to undertake emergency repairs, please ring us or your broker/advisor immediately for advice.

No.

Keeping damaged property for us to inspect will help speed up the processing of your claim. If you need to dispose of items urgently for health and safety reasons, take plenty of photo’s and/or get an inspection report from an independent, qualified professional i.e. a plumber or builder. Alternatively, ring us or your broker/advisor, to discuss.

However, if you have already disposed of the items then, please provide full details of what you have done and any costs you have incurred.

Other documentation includes: Bank/credit card statements, valuations or contracts of sale or photographs showing the items.

There are questions that will ask you to provide this information, and there is also space at the end for you to provide us with any extra information that you think will help. For example: if your claim is related to water leaking from a pipe and you recently had some work done by a plumber; your claim is for a damaged letter box, which was knocked over by your neighbour.


Vero Commercial Motor sells its products through independent brokers. You can find a broker near you with the help of the Insurance Brokers Association website...